Shipping & Returns

1. Shipping Area
2. Shipping Method
3. Shipping Fees
4. Refund Policy


1. Shipping Area

We currently ship to the continental US, Hawaii and Alaska only. For the purchase total of $300 or more, we need to verify your order by telephone before shipping our product.

For international orders, please contact info@sakurasilk.com

2. Shipping Method

We currently ship by UPS or US Postal Service.

3. Shipping Fees

Clicking "Estimate Shipping" button ( below the cart ) shows a different options of UPS or USPS service and its fees. Also, this is an estimate, and on some occations the fee may be different from this estimate. On that occation, you will be contacted first by telephone and then email or fax before we ship your order.

"Estimate Shipping" button



List of Estimated Shipping Fees
Please enter your state and zip code and click update button.




4. Refund Policy

There is no refund for the shipping and handling fees. Also, customer is responsible for the return shipping fee.

We honor the Seven (7) Day refund period for any reason if

1) Product is not the customized order, OR
2) Product is not marked "Sold As Is", OR
3) Product is not marked "This Sale is Final",

AND Product is not opened and in original packaging and condition,

AND product is shipped back to us post marked on or before the 7th day after the delivered date.


There is no refund after 7 day refund period. Thank you very much for your understanding. We make every effort to provide excellent service equally for all customers and to lower prices as much as possible.

Please feel free to Contact Us if you have any question.


Back
Copyright © 2017 SakuraSilk.